Terms and Conditions


Sozpoz Pty Ltd Trading as Home Efficiency Group and/or

Sozpoz Pty Ltd Trading as HEG Energy 

285 Invermay Road, Invermay TAS 7248 and 1/65 Albert Road, Moonah TAS 7009

PO Box 7562, Launceston TAS 7250

Tel 03 6338 1808 or 1300 96 80 60

Email info@heg.com.au

This document forms part of the conditions of sale of all HEG Solar PV, Heat Pump Hot Water installations.

  1. Definitions

1.1 In these terms and conditions (Terms):

HEG Solar Energy System or Heat Pump Hot Water System – Terms & Conditions

(a) HEG or “us” or “our” means Sozpoz Pty Ltd ATF Sozpoz Unit Trust ABN 55 008 631 356 t/as Home Efficiency Group and its successors, assigns and nominees;

(b) Future Energy Legislation means any legislation or regulation, whether federal or state or territory based, aimed at reducing greenhouse emissions or energy consumption and includes the NSW Energy Savings Scheme or any succeeding or similar regulation or legislation;

(c) Installation Works means the work required for us to install the System at the Premises in accordance with these Terms and the Order;

(d) Latent Condition means any condition or circumstance in respect of the Premises, not reasonably apparent from an external visual inspection of the Premises, which would either prevent the safe and effective provision of the Installation Services, or which would cause HEG to incur substantial additional costs in respect of the Installation Services;

(e) Legislative Requirement includes any:

(i) statute, regulation, ordinance, code or other law including regulations and other instruments under them including certificate, licence, consent, permit or approval required by those instruments; and

(ii) code of practice, guidelines, rules policies, releases or standards issued by relevant regulators, government authorities, or industry bodies, whether or not having the force of law , which are applicable to the System or the Installation Works and any other obligation to be performed by either party under these Terms.

(f) Lock-Up Stage means the time when walls, ceilings, windows and doors are installed, allowing for security of premises;

(g) Order means the Quote signed by you constituting your offer to purchase the System and the Installation Works to which these Terms apply;

(h) Owner or “you” means the owner of the Premises noted on the Order;

(i) Premises has the meaning given to it in the Order;

(j) Quote means the document issued by us outlining our estimate of the cost for the provision of the System and the Installation Works;

(k) Renewable Energy Legislation means the Renewable Energy (Electricity) Act 2000 (Cth), the Renewable Energy (Electricity) (Charge) 2000 (Cth) and the Renewable Energy (Electricity) Regulations 2001 (Cth), as amended from time to time or any replacement or other relevant legislation and regulations;

(l) STC means a means a small-scale technology certificate and has the meaning given to it in the Renewable Energy Legislation and, if the Renewable Energy Legislation is amended or replaced by any other legislation, will extend to include any certificate or right similar to an STC as it appears in the amended Renewable Energy Legislation or replacement legislation;

(m) System means the goods to be installed by us pursuant to these Terms as set out in an Order; and

(n) Warranty means the warranty document in respect of the System provided by us to you once the Installation Works have been completed;

  1. Binding terms and conditions

The only terms in connection with the supply of the System and Installation Works by us which are binding on us are either set out in these Terms, the Order, the Warranty, as otherwise agreed to in writing by us, together with those, if any, which are imposed by law and cannot be excluded.

  1. Quote

3.1 Any Quote we issue to you is not an offer or obligation to sell but an invitation to treat only. A Quote is valid and open for acceptance for a period of 14 calendar days (Quote Validity Period) from the date of the Quote and thereafter is expressly withdrawn and is of no effect.

3.2 A Quote is only valid if the installation of the System at the Premises is eligible for an STC, and is made on the basis of the condition of the Premises as reasonably apparent upon an external visual inspection.

3.3 We may amend or withdraw the Quote at any time during the Quote Validity Period if there is any change in any legislation (including the Renewable Energy Legislation) which has or may have an effect on the commercial viability of the pricing of the Quote, including where, as a result, the market value of an STC is reduced to less than 90% of the value prevailing in the market at the time we submitted our Quote, or in

the event that we become aware of a Latent Condition. Any amendment made to the Quote does not restart the Quote Validity Period.

3.4 Any estimated savings detailed in our quote or any other documentation you have received from us are indicative only and are not guaranteed.

Each Premises requires its own assessment and will be different to any example shown.

3.5 If you choose to finance your System using a financing solution the monthly repayment will depend on the funding solution you chose. Any funding solution will be a separate agreement between you and the financier. Any amounts payable by you to the financier w ill be payable for the term of the funding solution regardless of whether there are any ongoing installation, operational or performance issues or any savings are achieved or any scheme subsidies, discounts or rebates continue to apply.

  1. Order

4.1 An Order is made by you by signing the Quote and returning it to us in accordance with the instructions noted on the Quote and is subject to acceptance by us. We reserve the right to accept or reject an Order in our absolute discretion. Once the Order has been accepted, we reserve the right to cancel the Order in the event w e become aw are of a Latent Condition.

4.2 A non-refundable deposit will be payable to us upon Order acceptance. The deposit may how ever be refunded where we vary the Price in accordance with clause 5 of these Terms.

4.3 In the event that an accepted Order is subject to any condition precedent (for example a requirement that you obtain approvals or carry out preliminary work as set out in clause 14), you must ensure that such conditions precedent are fulfilled in a timely manner. In the event that your failure to promptly fulfil a condition precedent results in a significantly delay in our ability to provide the System or Installation Services, we may at our discretion cancel the Order and re-issue a new Quote with amended Pricing to reasonably reflect any increase in our cost of providing the System or the Installation Services.

4.4 Product substitutions may occur without prior notice with an equivalent product depending on stock availability, HEG workflow considerations or in the interests of performing a job within a specified timeframe. If a product of lesser functionality is provided, a price adjustment will be made by HEG at its discretion, unless the lesser functionality is non-substantive and of no consequence to the usual operation of the system.

  1. Price

5.1 Subject to clause 5.2, unless we otherwise agree in writing, the price payable by you for the System and Installation Works is the price stated on the Order (Price).

5.2 Once an Order has been made and accepted by us, to the maximum extent permitted by law , w e reserve the right to vary the Price of the System in the event that: (a) any change in any legislation (including the Renewable Energy Legislation) has or may have an effect on the commercial viability of the Price;

; or

(b) We become aware of a Latent Condition, in which circumstances you may choose to cancel the Order.

In circumstances where we vary the Price of the System in accordance with sub-clause (a) w e w ill provide you with written notification of the change to the Price of the System, and you will have the right to cancel the Order at any time up to 7 days prior to the first scheduled Installation Works.

  1. Payment

6.1 You must pay to us the Price (by way of credit card or EFT) by the time, and in accordance with, the relevant provisions in the Order. Installation Works will not commence until we receive full payment of the Price. Time for payment is of the essence of these Terms and you are not entitled to assert any credit, set-off or counterclaim against us in order to justify withholding payment of any such amount in whole or in part.

6.2 If you fail to pay to us the Price in accordance with these Terms, you will be liable to pay us any costs and expenses we incur in taking steps to recover payment of the unpaid Price (including any legal costs associated with taking such steps); and interest on the unpaid price at a rate of 10% per annum.

  1. Time for Inspection/Installation

7.1 We will contact you to arrange a suitable time for a pre-installation site inspection (if we deem a pre-site inspection necessary) (Pre-Installation Inspection) and/or for the installation of the System at the Premises (Installation Date).

7.2 The Installation Date is an approximate date only. We will use our best endeavours to deliver the System and carry out the Installation Works by the Installation Date but any such date is an estimate only. Time is not of the essence for performance of the Installation Works.

7.3 You acknowledge that certain elements of the Installation Works may be carried out before or after the Installation Date (including pre-installation wiring work and post-installation commissioning of the System). To the maximum extent permitted by law, we will not be liable for any delay in the delivery or installation of any part of the System, howsoever caused.

7.4 You or your nominee must be present at the Premises during the time arranged for the Pre-installation Inspection and while the Installation Works are carried out. We reserve the right to charge you a $500 call out fee if you are not at home at either of those times.

  1. Access to premises for delivery and installation of the System

8.1 You must give us, together with any vehicle or equipment, safe, convenient and unhindered access to sufficient parts of the Premises (including the meter box, switchboard, proposed inverter location and the roof where the System is to be mounted) to enable us to perform the Installation Works and carry out our obligations under these Terms.

8.2 You warrant that at all relevant times you have the ability and authority to grant the right of access described in clause 8.1, and acknowledge that we have relied on the warranty in this clause in agreeing to supply the System and the Installation Works.

8.3 If the condition of the Premises has changed subsequent to the Pre-Installation Inspection and this change results in the Premises being unsuitable for the System and/or the Installation Works, we may amend or cancel the Order and charge a $500 call-out fee in respect of subsequent call-outs.

8.4 We will not be liable for any loss or damage (including liability for death or injury to persons and loss of or damage to property) caused, either directly or indirectly, by the conditions and physical characteristics of the Premises.

8.5 We will, in the course of carrying out the Installation Works: take reasonable measures necessary to protect people and property at the Premises; avoid unnecessary interference with the passage of people and vehicles at the Premises; and prevent nuisance and unreasonable noise and disturbance. If we damage property at the Premises, we will promptly rectify the damage and pay any compensation which the law

requires us to pay.

  1. Installation Works

9.1 We will perform the Installation Works in accordance with the Order in all material respects. We have the right to make any changes to the Installation Works which are necessary to comply with any applicable law or safety requirement, or which do not materially affect the nature or quality of the Installation Works and we will notify you in any such event.

9.2 Subject to clause 10, the Installation Works comprise the installation of the System at the Premises referred to in the Order in accordance with the manufacturer’s guidelines and include:

(a) delivery of the System to the Premises on the Installation Date or as otherwise agreed between the parties; (b) supply and installation of a suitable mounting base for the System;

(c) supply and installation of tilt frames (if you have ordered tilt frames as part of the System);

(d) supply of up to 30 metres of electrical cabling between the solar panel module, inverter and switchboard;

(e) testing and commissioning of the System after installation to confirm that it is complaint with the manufacturer’s specifications and to ensure that the System is fully operational (excluding a meter change over);

(f) provision of instructions on the basic operation of the System.

  1. Exclusions from Installation Works

10.1 Unless otherwise agreed in writing, the Installation Works do not include the following:

(a) the provision of approvals, consents or permits from any person (including any required under clause


(b) the supply and installation of tilt frames (if you have not ordered tilt frames from us in the Order);

(c) the supply of more than 30 metres of electrical Cable;

(d) rectification of an inadequate existing electrical supply;

(e) installing or upgrading a safety switch;

(f) installing or upgrading a switchboard or sub-board;

(g) installing or upgrading a meter panel board;

(h) any other work that is required to ensure that, prior to installation of the System, the Premises comply with electricity standards imposed by law;

(i) performance of the Installation Works where safe, convenient and unhindered access to the Premises is not provided;

(j) any trenching or excavation required for the Installation Works to be performed;

(k) installation on buildings other than existing single storey homes (see clause 14.6(c)) or outbuildings that meet the conditions specified in clause 15;

(l) the provision of special access equipment, if required (see clause 13);

(m) the removal of asbestos or the costs of an investigation to determine whether asbestos is present;

(n) installations at remote locations such as islands remote from the mainland;

(o) installations on homes with unsuitable roofs including: decromastic, brittle and structurally unsound roofs. We may in our discretion agree to carry out the Installation Works in circumstances in which we expect roof tiles to break. If this is the case, w e w ill inform you in advance and will replace up to 50 roof tiles damaged as a result of the Installation Works at no cost, so long as you provide these roof tiles;

(p) installation of meters to record exported electricity which are the property of the local services provider;

(q) installation on steep roofs (including where roof pitch is above 30 degrees);

(r) installation on to homes with slate or asbestos roofing; and

(s) work for dedicated controlled loads (including dedicated slab heating, hot water or climate saver tariffs) to be re-wired into a single phase and single element meter configuration prior to a solar meter being installed.

  1. Cleaning up

We will keep the areas of the Premises that we access to perform the Installation Works clean and tidy and we will remove rubbish and surplus material created by our performance of the Installation Works. If we fail to comply with our obligations in this clause 11, you may notify us in writing specifying the non-compliance and we must rectify that non-compliance as soon as reasonably practicable.

  1. Additional Services and/or items

12.1 Before the Installation Works commence, w e will advise you of any additional services and/or items and their cost that are not included in the System or the Installation Works but are required to perform the Installation Works (Additional Services and/or Items). A schedule of the Additional Services and/or Items is attached at Annexure A.

12.2 If we advise you of Additional Services and/or Items that are required to complete the Installation, we will also advise you of the cost of such Additional Service and/or Items. You may elect to enter into an agreement with us (or another entity) for these Additional Services and/or Items.

12.3 In the event that a Latent Condition becomes apparent following commencement of the Installation Works, we may advise you of Additional Services that are required to rectify the Latent Condition. In the event that you choose to rectify the Latent Condition yourself we may charge a $500 call-out fee in respect of subsequent call-outs resulting from the Latent Condition (such fee to be waived in the event that rectification occurs within 5 working days).

12.4 Inverter locations are generally placed within 2 to 3 metres of the switchboard, unless expressly mentioned in the quotation. Please indicate during the sales or scheduling process if a different inverter location is required, but be aware that this will incur additional costs in the majority of situations.

  1. Special Access

We may require special access equipment to lift or move solar panels to the desired location for installation and/or to install solar panels where the roof pitch is between 30 to 45 degrees. This may include boom lifts, cherry pickers, cranes or scaffolding. We will advise you of any additional costs for this equipment in our Quote.

  1. Your responsibilities and acknowledgements

14.1 You must inform us of any conditions or physical characteristics of the Premises, including Latent Conditions, that would preclude, or have any adverse affect on, the carrying out of the Installation Works or pose any threat to those carrying out the Installation Works.

14.2 You are required to obtain all relevant approvals, consents and permits prior to the installation of the System from the local council/planning authority and, if applicable, your body corporate or landlord and in accordance with any other Legislative Requirement having jurisdiction over the Premises.

14.3 It is your responsibility to ensure that the roof area at the Premises where the System is to be installed (Roof Area) is safe and suitable for the installation of the System and the provision of the Installation Works.

14.4 You must ensure that the Premises comply with relevant electricity standards prior to the installation of the System. In the event the Premises do not comply, you are required to ensure that all necessary work is completed by a qualified electrician.

14.5 If any trenching or excavation work is required for the installation of the System, you must arrange for it to be completed before the Installation Works commence.

14.6 You acknowledge that:

(a) we will not complete the Installation Works if the Roof Area is not structurally sound and large enough to accommodate the size and weight of the System (including the mounting base and frames);

(b) the Roof Area has suitable north, northeast or north-west aspect to accommodate the System and that the installation of a System on an east or west facing roof may result in reduced outputs;

(c) the System may only be installed on existing homes and due to safety considerations, the installation of a System may not be possible on premises where installation is required close to the edge of the roof or where there is a drop greater than 6 metres; and

(d) for new homes, installations of a System can only take place once the Premises have reached Lock-up Stage.

  1. Installation on Outbuildings

We will only install the System on an out-building, that is, a building on the Premises which is disconnected from the main dwelling (such as a shed, carport, garage or other external structure) if: a compliant switchboard is installed; electrical cables are not exposed or overhanging between the outbuilding and the Premises; and necessary electrical upgrades have taken place.

  1. Ownership and risk in System

Ownership of the System passes to you on the date full payment for the System and Installation Works is received by us from you in cleared funds. Risk of loss or damage to the System passes to you upon delivery of the System to the Premises, and from that date, the System will be your sole responsibility. You will take all reasonable steps to ensure that the System is placed and stored in a secure location from the date it is delivered to the Premises.

  1. STCs

17.1 Our quoted prices incorporate a point of sale discount which is conditional on you assigning to HEG your rights to create small-scale technology certificates in relation to your solar system, Heat Pump Hot Water System or other product that STC’s are applicable for. The amount of the point of sale discount offered to you is subject to there being no changes to the Renewable Energy Target or the Federal Government’s Small-scale Renewable Energy Scheme (SRES) between the time of purchase and installation. If changes are announced which reduce your point of sale discount you will have the option of either cancelling your order and receiving a full refund of all amounts paid or of accepting any resultant price increase and proceeding with your installation.

17.2 STC’s vary in price according to market fluctuations and influences. HEG incorporates a point of sale discount based on an assumption of what the STC’s will be. If the STC price varies by more than 10%, from the assumed STC price at the time of quotation, HEG reserves the right to cancel the quotation and/or renegotiate the final installation price with the customer.

17.3 Ownership of, and any and all rights and interest in, any STCs that are or may be created by anything done (or omitted to be done) under or connection with the supply of the System and /or provision of the Installation Works (HEG STCs) will vest in us. You acknowledge that you have no entitlement to any interest in, or benefits derived from, any HEG STCs, and that the Price has been offered on this basis.

17.4 You must promptly do all things necessary or required by us to assign or transfer the rights to any HEG STCs to us, or our nominee.

17.5 If you fail to comply with your obligations under this clause, you must pay to us the market value of the HEG STCs as at the date of creation of those HEG STCs.

17.6 In the event that anything done (or omitted to be done) under or in connection with the supply of the System and /or provision of the Installation Works creates any financial or other benefit or right as a result of the introduction of any Future Energy Legislation, then to the extent possible at law any such benefit or right will vest in us. Your obligations under this clause extend to any such financial or other benefit or right.

  1. Termination

18.1 Without prejudice to our rights and powers under these Terms, we may, at any time, including in the absence of your breach, terminate these Terms in writing for any of the following reasons:

(a) where we (acting reasonably) deem the Installation Works fall outside the required performance, safety or quality levels as determined by us; (b) in the event of System or component failure where we cannot, at a reasonable cost, replace, fix or change the required component or element;

(c) where we determine (at any time) that the Premises are not fit for the Installation Works or the Installation Works are adversely affected by,


otherwise rendered impracticable due to the conditions of the Premises (including any latent conditions discovered after the date of the Order;

(d) where we consider that any change in a Legislative Requirement or the Renewable Energy Legislation (after the date of these Terms), or the commencement of any Future Energy Legislation has or may have an adverse effect on the commercial viability of our obligations under these Terms, our pricing structures or our business including where, as a result, the market value of an STC is reduced to less than 90% of the value prevailing in the market at the time we submitted our Quote; and

(e) where for any reason STCs are not created in connection with these Terms or where for any reason we are not entitled to the full and unencumbered benefit of the applicable STCs.

(f) where the value of STC’s is reduced to less than 90% of the value that they were at the time of the quotation, HEG reserves the right to adjust the invoice accordingly to recoup the difference in value.

18.2 Either party may terminate these Terms on 14 days notice:

(a) if the other party enters into an insolvency event, including (without limitation) liquidation, winding up, receivership, administration, de-registration, or ceasing to trade; or

(b) at any time by mutual agreement in writing.

18.3 In the event that we terminate these Terms, you will be entitled to a refund of any money you have paid to us and title in, and ownership of, the System will immediately transfer to us upon termination and we may at any time remove the System (and any other goods belonging to us) from the Premises. You agree to grant us all necessary access to enable us to exercise our rights under this clause 18.3.

  1. Privacy

We may collect your personal information where it is relevant to one or more of our activities, including products and services we acquire from suppliers and products and services that we offer to customers. We will only use and disclose your personal information in accordance with the Privacy Act 1988 (Cth).

  1. GST

20.1 A reference in this clause 20 to a term defined or used in A New Tax System (Goods and Services Tax) Act 1999 is, unless the context indicates otherwise, a reference to that term as defined or used in that Act.

20.2 Unless GST is expressly excluded, the price payable for any supply made under or in connection with these Terms includes GST.

20.3 Each party agrees to do all things, including providing tax invoices and other documentation that may be necessary to enable the other party to claim any input tax credit, adjustment or refund in relation to any amount of GST paid or payable.

  1. Miscellaneous

21.1 Notwithstanding any other provision in these Terms, if there are any inconsistencies between an Order, a Quote, any record of any other agreement you may have with us or these Terms, the provisions of these Terms prevail to the extent of the inconsistency.

21.2 The law of the State or Territory in which the Installation Works are to be performed governs these Terms and the parties submit to the non-exclusive jurisdiction of the courts of that state.

21.3 Any variation of these Terms (except where the variation is contained in the Order) must be in writing and signed by us.

21.4 These Terms, the Warranty and the Order constitute the entire agreement between us and you for the supply of the System and the Installation Works.

21.5 Part or all of any provision of these Terms that is illegal or unenforceable may be severed from these Terms and the remaining provisions of these Terms continue in force.

21.6 Force majeure

(a) For the purposes of these Terms, Force Majeure Event means an event beyond our reasonable control including but not limited to strikes, lockouts or other industrial disputes (whether involving the workforce of the Supplier or any other party), failure of a utility service or transport network, act of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction,

accident, breakdown of plant and machinery, fire, flood, storm or default of suppliers or subcontractors.

(b) We are not liable to you as a result of any delay or failure to perform our obligations under these Terms as a result of a Force Majeure Event.

(c) If the Force Majeure Event prevents us from providing the System or the Installation Works for more than 12 weeks, we shall, without limiting our other rights or remedies, have the right to terminate these Terms immediately by giving written notice to you and clause 18.3 will apply.

21.7 You must not assign your rights under these Terms without our prior written consent of which we may withhold in our sole discretion. We may assign our rights and obligations under these Terms at any time without your prior written consent.

21.8 A party’s failure or delay to exercise a power or right does not operate as a waiver of that power or right. The exercise of a power or right does not preclude either its exercise in the future or the exercise of any other power or right. A waiver is not effective unless it is in writing. Waiver of a power or right is effective only in respect of the specific instance to which it relates and for the specific purpose for which it is given.


This Schedule sets out some Additional Services and/or items that are described in clause 12 of the Terms and Conditions. This Schedule does not form part of Your Contract with HEG but is a separate document provided for information only.


Additional Service Name Service Item Cost
Frames required when not included on original order. Install frames if roof is flat or pitch not suitable. Cost varies per system size. To be quoted prior to installation.
Additional solar panel(s) or system upgrade. Install additional panels. Contact HEG for new quotation.
Additional electrical cable Charges will apply where additional electrical cable is required beyond the 30 metres included within the standard package. POA
Split Array Charges will apply for splitting the array. To be quoted prior to installation.
Electrical Line Upgrade/ Safety Switch/ Switchboard/ meter box Upgrade. It is the Customer’s responsibility to ensure the customer’s premises complies with relevant electricity standards prior to solar installation. In the event the premise does not comply, Customers  will be required to ensure all relevant works are completed by a qualified electrician. Quoted Individually. Or Customer to engage local electrician.
Installation of Meter Meters are the property of the Local Network Service Property (LNSP). Installation Charges vary per LNSP (in most instances charges are referred to as truck fees and may appear on the customer’s retailer electricity bill). Charges Vary by LNSP
Independent Electrical Inspection Charges will apply for independent Electrical Inspection. To be quoted prior to installation.
Installation on homes with roof pitches between 30 to 45 degrees Special requirements. Please note due to safety considerations installations may not be always possible on steep roofs, or double storey premises where work is required close to the

edge or where there is a drop greater than 6 metres.

Quoted individually
Special Access Requirements Includes boom lift, cherry picker, crane, scaffold etc
Asbestos precautions (where applicable) Where the house was built pre-1990 extra safety precautions need to be made. This charge does not include the removal of the asbestos POA
Remote Locations Any additional fees and charges associated with installations on islands remote from the mainland (eg barge or ferry costs) will be charged to the Customer as an additional cost on the day of installation. Quoted individually
Tiled roof Installing panels onto a tiled roof POA
Double Story Installing a system onto a building that is double story. POA
Boom Lift Hiring a boom lift to install a system. Quoted individually
Grid limiting hardware Hardware which inhibits and controls excess energy from being exported to the grid $2000
Multi String inverter requirement Included with Quotation
Overhead Service up to 25m Installing poles and wires up to 25m Quoted individually
Underground dig (single or three phase. Including conduit, cable and excavator) Quoted individually
Travel Charge Over 30km from Launceston CBD Quoted individually